You succeed when you satisfy your policyholders, and that means more than just writing a check. It means delivering service that helps them get back on their feet, get their businesses up and running again, and get their homes back to where they once were. That’s a commitment we share at RUI, and we’re dedicated to providing all stakeholders – insurers and insureds – a degree of partnership that simply can’t be matched.
Our role extends beyond simply being an intermediary between policyholders and their insurers. The way we see it, we’re part of a team that’s united around a goal not only of restoring properties, but of restoring peace of mind.
Dependable – When you work with RUI, you can count on our personnel being prompt and professional. We answer when you call, we deliver when we say we will, and we strive to meet budgets, specifications and expectations every time.
Reliable estimates – The bottom line is our bottom line, so we go above and beyond to deliver quotes that you and your insureds can count on. We back everything up with photos, drawings, full documentation and related materials so you know what the project entails and what it will cost.
Expert claims management – With as much experience as we have working with carriers, it’s no surprise that we know insurance inside and out. We’re equally well versed with permitting, regulations, suppliers and more – everything that it takes to ensure an efficient process from contact to completion.
Strong follow-up and communications – Nobody wants to be left in the dark when it comes to their projects, so you can trust the team at RUI to be readily available, with direct, open lines of contact and clear, consistent communications at all phases of your project.
When disaster strikes, the last thing business owners and operators want is red tape, delays or uncertainty in the restoration process. That’s something the team at RUI appreciates more than anyone, and it’s why so many insurance providers turn to us for their most critical construction challenges.
Rapid Response – When every minute counts, we put boots on the ground. Our professional estimators, assessors and project managers will be on site from Day One, getting the restoration process moving forward faster than you’d think possible.
Full-Service Solutions – With nearly 4 decades of experience under our belt, there isn’t a construction and restoration challenge we haven’t mastered. Fire, smoke, water, mold, you name it – we’ve seen it all and done it all to the highest standards of professionalism.
No Project Too Large or Complex – Complexity is our core competency, and our team is comfortable tackling repair and restoration work of all sizes, including factory-sized and multi-structure losses.
Leadership and Partnership – We work directly with your policyholders with sensitivity to the financial, physical and emotional pressures that they’re under. You can count on our team to guide them through the entire process, minimizing their stress and maximizing their satisfaction.
Residential losses can be traumatic for your policyholders. Our team respects the financial and emotional stresses that homeowners go through following a disaster, and we steward them through some of the most difficult episodes in their lives. Count on us to approach the entire restoration process with compassion, professionalism and an acute appreciation for just how much time and budget are of the essence.
Prompt & Professional – When disaster strikes, we strike back. We’ll have our people on site without delay – often the same day as the loss itself – assessing the situation and developing a plan for restorations that can be reliably delivered on time and on budget.
Full-Service Solutions – For more than 35 years, RUI has been working with homeowners to recover from damage of any type – fire, water, smoke, storm, mold and more. As a single-source contractor, we simplify and streamline the restoration process for your insureds’ comfort and confidence.
Making the Complex Simple – We’re comfortable taking on even the most complex challenges, restoring your policyholders’ homes to contemporary standards and design sensibility. We specialize in every area of residential construction from roof to foundation, including kitchens, bathrooms and more.
Clear Communications – Our project managers are experienced liaisons between your claims representatives and your insureds, ensuring that everyone is kept up-to-date as the project moves forward. We walk policyholders through the process step-by-step and keep your agents in the loop so there are never any surprises.
